Outlook slow updating cached messages
Office 2007 Service Pack 3 is pushed as an Important update but not automatically installed.It’s a huge download and slow to install and frequently requires a system restart. 3: LOOK THROUGH WINDOWS CREDENTIALS Windows 7 has an interesting Credential Manager.A couple of days ago another update began to be pushed as an Important update, called “Update Rollup for Microsoft Online Services Sign-In Assistant.” The KB article describes users being “repeatedly prompted for credentials.” Looking deeper into it makes me think that the update actually addresses a completely different problem and does not affect Outlook – but it’s a striking coincidence that an update for the Sign In Assistant appeared at exactly the moment that I was looking for it. 2: SAVE CREDENTIALS AT THE OFFICE 365 PORTAL Each time I’ve gone to the Office 365 portal on the desktop of a user being prompted by Outlook, I’ve been prompted to put in the Office 365 password. (Type in “credentials” in the upper right corner of Control Panel.) Vista has a rudimentary version of the same thing – look in User Accounts for “Manage Your Network Passwords.” My list above has a number of names that include RED001.As I understand it, though, that prompt isn’t supposed to appear. That’s the indicator of the old Microsoft Online Services, since my mailboxes have not yet been migrated to Office 365.
You can imagine how much fun it is to advise people what to uninstall when the list in Control Panel looks like this. Its job is to get the Office 365 credentials from a user when the program is installed, then provide them to the Office 365 service whenever they are required, all completely invisibly.
It’s usually when Outlook starts but occasionally happens in the middle of the day.
Most people find that checking the box to “remember my credentials” makes the prompt disappear for days or weeks but others have it popping up frequently, as often as every few minutes.
For certain error codes, a more specific solution is mentioned.
If you just configured your mail account and are directly presented with a send/receive error, you should start with verifying if your account settings are correct.